Assessment 2 Project Role-play Project 1 – Establish a business plan
Part A – Planning for business plan
Development of the business plan
As per the case scenario, it has been found that Oz House Clean is a family business company, in this study the business plan is developed in this project. This project helps gather knowledge for development.
- A) The business’s main products are floor cleaner spray and glass cleaner, room cleaner spray. The company provides cleaning and Hygienic service to their customers so that they can manage the cleanliness of the house.
- An effective regulatory management plan for developing a business plan is essential in tax planning (Pan et al. 2019). Tax planning is important for managing the financial wealth of the business. In Australia, the whole company tax rate is 30% and the lower company tax rate is 27.5%.
- The main organization’s national requirements meant for developing a business plan are vision, mission, and company objectives (Jelonek et al. 2022). Developing a plan is needed for productive service and a good team for managing the working system. The plan also revealed the strengths, weaknesses, and opportunities.
- Yes, the pre-existing business strategies are – to set up the planning, set up the actions and the goals, and set up the particular market planning. Set up the product planning and budget.
- The vision of the company is to evolve into the greatest cleaning company in Melbourne’s inner metropolis and even to deliver skilled cleaning assistance to our customers running from corporations, resorts, enterprises, homes, and academies.
- The values of the business are maintaining integrity, professionalism excellence, and teamwork, to enhance the growth of the business.
- The objectives of the business are the provision of benefits that surpass the anticipation of customers of the business(Demaeght et al. 2022). Expand the number of customers every month. Operate the benefits via the condition of outstanding positions that can provide us with better referrals and lead to the contact details on the company’s website.
- The financial target of the business is to increase the growth of the company every year. Increase the share price of the company in the stock market.
- The management structure of the business includes the futarchy, divisional, and matrix structures and the functional structure of the business.
Figure 1: organizational management structure
(Source: self-created)
- Current marketing strategies of the business are operating the business by using social media. The company sells its products by advertising itself on social media websites (Flood et al. 2020). They can sell their products by using local chat groups. They should manage their budget for better management strategies.
- Products of the business are cleaning spray and the cleaning tools there are glass cleaning spray and room cleaning spray. They provide both offline and online with both kinds of services which is important for increasing the delivery system of the business. The sales revenue of the research is $ 30,000 and the hourly rate of the company for room cleaning charges is $40 per hour.
- The market wants a good quality product with reasonable prices that should be eco-friendly and that does not harm any humans or animals.
- The acceptable price point of the company is the expectation of the consumers regarding the price level of the product level the Oz House company needs to manage the acceptable price point which is important for managing the sales and the price of the company.
- The OZ house company’s quality expectation is that the product quality needs to be good, the cleaning sprays are not that harmful and the product should be stain-proof.
- The company has different price options that are important for maintaining the sustainable growth of the company. They should change the high price for their non-toxic chemical-free cleaners and they should charge less for their toxic and added chemical cleaners (Rawling et al. 2021).
- The market requirements of the company are- a good investor and some good leaders who can manage the work effectively. Some expert software engineers better manage the technical issues of the organization.
5.
- The competitor of the Oz house cleaning company is Maid For You. This company also has built a good customer base that is important for a wide range of cleaning services.
- The business model of Maid For You is maintaining the “on-demand business model” that is generally shown in the service sectors.
- The competitors and the positions of the brand awareness are not very high. They just focus on their service process but they do not manufacture various kinds of cleaning sprays that can increase their sales (Chen et al. 2020).
- The geographic location of the Maid For You company is in Australia, Sydney CBD Northshore, Ryde
- The pricing of Maid For You company is 1 bedroom, general cleaning is $142 and the DEEP CLEAN 1 Bedroom is around $207. 2 Bedrooms, general cleaning of the company price is around $164 and the DEEP CLEAN is around $218.
- The sales of the competitor’s companies are by using the online website and the advertising on their website and the social media channels. This company gains its popularity higher by maintaining its promotion strategies and the quality of its service.
6
- The industry trend of the cleaning companies is not more than nice to have, the company disinfected with UV technologies that help to reduce the gram of the floor. The trending cleaning process is steam cleaning for disinfection.
- The marketing trend of the cleaning service industry is growing by 1.2% between the years 2017 to 2022. The target markets of these industries are homeowners, renters landlords, and office owners,
7
- The main strength of the business is team collaboration, and perfect promotion on social media, TV, and web pages. Their effective and hard-working employees are also the strength of the organization.
- The main weakness of the business is the budget for market analysis (Grimshaw et al. 2019). The company did not spend sufficient money on analyzing its competitor’s markets so, they are unaware of the new trends of the company.
- There are many opportunities for better improvements. They can improve their production speed, can manufacture various kinds of cleaning products for every customer, and can provide free home cleaning services for their high-paid customers.
- Increasing the number of competitors is the highest threat to the business. It has been found that the company needs to analyze its competitors’ better organizational hazard management.
Part B: Role-play: Meeting with stakeholders
staff retention
Amanda (Operations manager of the company): Good morning members today we are going to discuss the staff retention procedure of the company.
James: Per my view, I believe that to maintain this process we need to advertise first on social media sites for search-eligible people to manage the work of the company.
Nancy: As per my opinion I believe that we can announce on companies’ online websites for hiring effective employees for the organizations (English, 2020). The company should choose staff by looking at their educational background, their problem-solving capability, and their work pressure-handling ability.
Sarah: In my opinion, I found out that the human resource management team can handle this matter effectively. Experienced workers are eligible to manage the critical working situation of the organization.
customer base
Amanda: what is your opinion about the customer base?
James: I think that the customer base should be “less frequent purchase” which is known as the tall customer base that is effective for small quantity products but earning a huge amount of money (Nicholson, 2018). In my view, homeowners, renters, and the landlord of the apartments can be our customers. On the other hand, the corporate office owners also can be our customers.
Nancy: The cleaning industry covers the relationship of the clients like identifying the needs of the clients and meeting those needs by providing a good quality cleansing. Housekeeping service for providing advice and information.
Sarah: I believe that a good customer base can be created by understanding the journey of the customers and focusing on their choices, their expressions, and remembering the number of hard-working people, not the numbers. Consistently delivering great quality goods to their customers and focusing on the customer’s care will help manage the customer base.
services offered
Amanda: Do you think clients’ feedback can help encourage the
Service quality of the organization.
James: Of course, I believe that the service quality is effective feedback for improving the service quality of the organization (Sarmiento et al. 2018).
Nancy: As per my view I found out that there are various types of cleaning options available like residential cleaning, commercial cleaning and laundry, and the dry cleaning service. Pursuing a washing service is also a good option for managing the service quality and the quantity of the organization.
Sarah:
I believe that quantity is also very important for managing the good service provided to the customers, as per view I find out that the timing of the cleaning service and process set up combination also plays a crucial role in managing the sales of the organization.
Environmental impact of Oz House Clean
Amanda: Do you think Oz House Clean is effective for managing the impact on the environment? It helps manage the healthful impact on the environment.
James:
I think that the environmental impact of Oz house cleaning is quite positive because many of the products are effective for managing the green environment of the organization. The conscious can focus on the green AI consciousness.
Nancy: In my view, we should reduce adding harmful chemicals to our daily used products for this the process of the products should be increased, we can use fresh lime, ginger, and lemons in our room freshener, floor cleaners, and bathroom cleaners as well for managing the environmental health of the organization.
Sarah: From my view, I found out that the company can use local ingredients for manufacturing harm-free cleaners to make the health of the people better (Bujan, 2020). We can meet with organic farmers to collect local ingredients for producing chemical-free products. This will help the local farmers to support their financial health.
- Develop performance objectives and measures for business plans.
a.
The key result areas are- 1. lower cost in manufacture, 2. An eco-friendly product, 3. Advertising in local media for new employees
The productivity and performance measurement target indicators are KPI and revenue.
Advance technology implementation, hiring performance manager in operation.
2.
Most of the companies have not considered the regulation however state licenses are mandatory in Australia to conduct a smooth operation.
Several proposed strategies can be followed to enhance the growth of the company. These strategies increase the brand value through social media, digital marketing systems, referring friends, and Distributing flyers.
- a.
The financial resources that the company can consider in operation are investors’ funds, as it is a family-based startup hence the company can offer their friends and relatives to invest in the company.
The human resources that a company can consider are the effective workforce within an organization and hiring the most appropriately trained people for the organization.
Alongside human resource management, physical resources are also essential for the growth of the company (Obst et al. 2021). The first and most important resources are infrastructure and modern mechanisms. Also, the company’s stock considers the resources for the organization.
- Executive summary
Oz House is always performing to prove itself as the numerous reputable and sought-after agreement skills and cleaning support assistance in Melbourne. Furthermore, to supply the client with all “residential cleaning services” in an environmentally effective, totally reliable, and proficient method. it exists to entice and support consumers. Oz House Clean targets the upper back of the home cleaning market.
Business details
Oz company is managing a house cleaning business that is trying to make a development plan that can help them to increase their business in the international market. The company expected to increase its financial revenue by the end of the financial year 2022 to around $ 300,000. The company had targeted sales revenue of around $3,30,000 in the year 2023 (Greenland et l. 2021). The company has hired 15 cleaners who are permanent staff of the organization. The company works between 10 to 15 horses a week for an hourly rate of $ 25 per hour.
The future includes vision, mission, goals, and finances
The future mission of the company is to provide customers with professional and friendly service. It is also found that they are happy to judge their performance to better manage their organizational performance,
The vision of the company is that everyone can live and work safe and enjoyable in a good environment.
The goal of the organization is to make a cleaner and less world to live a life more sustainable and better for managing the organization’s development.
Organization chart
Figure 1: Organizational chart of OZ house cleaning company
(Source: self-created)
Management & ownership
The directors of the company are James and Nancy; they are responsible for managing the finances of any business enhancement.
The operation managers of the company are Amanda and Sarah and they are responsible for managing the business and all operations for better performance (Macartney et al. 2020). Amanda is the operation manager of the company and Sarah is the administration manager of the company.
Key personnel including current staff and required staff
As per the case study, it has been known that the company’s current staff is 15 who are working between 10 to 15 horses weekly (Njaramba et al. 2018). Their charges are $25 per hour. The company needs 50 employees to manage the production team and the cleaning service team.
Products and services
The company produces brooms and dust stains, cleaning chemicals, dust control, machinery, matting and safety gloves, garbage bins, glass cleaning spray floor cleaning spray and wipes, cloths, and mops.
Legal considerations
Oz Cleaning Company has ISO certification 18001, according to this report, they have the best compliance for practicing the business process for making quality products by ensuring the environmental guidelines (Çalış and Büyükakıncı, 2019). The company products are ISO 14001 certified which is important for managing the quality of Environmental Management of the company. Oz house cleaning company is health and safety management certified, so, the customers can believe in their product’s safety promises.
Sustainability Action plan
| Date | Action | Resource requirement | Key performance indicator |
| 25 Jan 2023 | Develop an effective plan for market research and development of the worker’s | Director | Manufacture lower-cost coupons
Eco-friendly cleaning products reflect the prices. |
| 12 April 2023 | Developing the commercial service
Expand sales of the company Introduce existing product |
Operation manager | Needs to contract with 15 new commercial cleaning customers in the first year of the development plan.
The number of commercial customers needs to increase by 30% |
| 15 august 2023 | Monitoring the process after implementation
Finding other financial sources |
Need to recruit Managers
Need a financial market administrator |
New marketing plans to result in sales and customer levels in the first year of the plan |
| 26 Nov 2023 | Identify the advertisement/marketing strategies
● Purchase products and get free home cleaning services twice a year. (special offer for one-year subscribed customers) ● Get free cleaning products for commercial place cleaning. ● Advertising on Facebook, and Instagram |
Need a marketing officer | Advertising in local media for new employees Hire 7 additional employees according to the contract depending on the number of commercial cleaning customers. |
| 1 Jan 2024 | Establishing the organizational structure | The marketing officer needs to recruit | At least 20 customers’ feedback should be positive in the case of metals of the company. |
| 25 May 2024 | Identifying the risk of the organization.
Long-term debt risk Competitors’ arrival Changing the choice of costumes |
Risk handling manager | Reduces the previous debts of the company and reduces the chances of loss in the company. |
Environmental analysis
ISO 14001 accreditation provides full keeping with the best methods and industry operations (Uzun et al. 2018). It provides keeping with rulings, laws, and environmental conditions and always perseveres to make a more suitable territory
Market research
The business catches its pinpoint of distinction from prospects as living a small family enterprise with a priority on rate and comfortable and pleased staff and consumers(Carrillo-Labella et al. 2020). The leadership team comprehends this end of contrast can require reversing the growth of the business. The main competition of the company is the dry cleaning challenges that other companies do not provide. This company can provide the target customers and the people in the Melbourne area with managing the trustworthiness of the spontaneous cleaning service.
Industry analysis
The turnover of the cleaning service industry increased by 28% from 2013 to 2020. The Australian cleaning market size is around USD 292.6 billion this year it is expected to increase in the year 2020.
Customers
The major sling is cooking from the household cleaning service but as per planning, it can be assumed that in the next 2 years, the commercial sales will surely increase. It will decide what some of the government cleaning projects are trying to take to increase sales and collect a good investment amount from the government fund.
S.W.O.T. analysis
| Strengths | Oz is an enthusiastic company with well-experienced leaders. | Opportunities | A large percentage of the market shares are unknown by the oz house cleaning company. |
| Better design and treatment programs for training their workers better for managing the productivity of the organization (Bhatta et al. 2020). | The business model of the company is very easy and understandable for all the managers and the team. | ||
| Weakness | The major weakness of the organization is difficulty in feasibility and brand equity.
Lack of Labor support is another major weakness of the organization. |
Threats | Employee turnover and the entrance of new companies are a threat to the business. |
Competitor analysis
The competitor of the Oz house cleaning company is Maid For You.
The annual income of the company is gained by $270,400, and the company’s single weekly client worth is around $100 (Oz Cleaning Supplies.com.au, 2022). The Oz company’s revenue is around $450,000, which is higher than Maid For You company.
Advertising & Sales
Advertise the organization’s service in the regional press and the Internet, in public locations such as train stations bus shopping hubs, and malls also advertise leaflets in households’ mailboxes. They also can offer a 10 to 15% discount as an encouragement for consumers who are ready to sign per-year agreements (Ozkleen.com.au, 2021). They also can Issue vouchers with more down expenses for devoted customers.
Financial resources
The company can get its financial resources by collecting investors from friends and the ability to run the business effectively. They can issue shares to their company to get financial resources. Selling services and providing customers with cleaning products is a way to collect resources for the company.
Other resources including human and physical
Oz companies should employ some hardworking and expressed managers to train their employees for better handling of the work and the service (Australia, 2019). They need to hire effective leaders to monitor their production process to maintain the standard and the quality of the product.
Assessment 3: Project 2 – Implement a business plan
Part A: Role-play: Communicate the business plan with relevant stakeholders
A description of the business
The Oz House Cleaning is a family business that has been running for the past few years The new business plan is preparing to increase the sales and the profit of the company. The company directors and the owners decide that they should change their operating strategies after a competitive business analysis. They hire some new officers to manage their marketing selles and the competitive market analysis. The business can also run by using an online process, for they need to hire an online operational manager who can operate their online marketing process. They decided to take the customer’s feedback for preferring their home and the house cleaning products which will not be made from any harmful chemicals. They use all-natural ingredients from the local farm to maintain the health and safety of the customers. They decided to use the ginger flavor home cleaners and room fresheners and they also decided to use lemon and orange flavor room cleaners and floor cleaners which can increase their market sales. They need to give them sizzling offers to attract their customers to develop the peridot scale of the business.
Products and services
Amanda:
The development plan should be mentioned in the organization Excel sheet if anyone wants to add something to it then after a brief discussion, it should be added.
James: Yes sure, per point I think the price of the new cleaner sprays will be set up as per their effectiveness, we should launch this spray cleaner (Glass, floor, and toilet) with different names.
Nancy: It is a good idea James, but after knowing the setting of the price of the new cleaning liquid sprayers we should hire a market analysis officer who can check out the prices of these types of products so we can fix the fixed effects.
Sarah: A market analysis is needed for the company to analyze the market growth of Oz company and reduce the risk of loss, we should increase our production speed as well as our service quality. We should hire some cleaning staff to build the service market strong and then hire some effective managers to look at the production market.
Financial, physical, and human resources requirements
Amanda: What do you think about how we can collect the Physical resources like raw materials, storage, and machines for manufacturing the new products?
James: We can use old machines for preparing new products but as it is very old for faster manufacturing, we need to develop the machines with the help of an experienced mechanical expert.
Nancy: What about the Fixed capital requirement of the company? In my view, the company is facing the risk of managing long-term debts so, how can we collect them?
Sarah: I think we should talk with a financial expert to manage the matter of fund-collecting, as we can see it’s the most crucial matter for developing the new project plan.
Marketing strategy
Amanda:
We should think of a new marketing strategy to make this plan effective for managing the growth of the business. What are your plans on this matter?
James: As per my planning I can say we can promote our new product as a toxic-free harsh chemical-free floor, glass, and even kitchen cleaning in one solution (Siripipat Thanakul and Bhandar,2021). We should choose a name for our developing product.
Nancy: I think we should make this product not only in liquid form but also can make it like a home that is trendy and loveable by the newborn’s parents because it is harmless.
Sarah: Sure that’s a good idea, we can make an advertisement like this. It is safe for newborn babies. It’s harmless. It can kill all kinds of harmful bacteria and clean the rust from difficult places in the house
Financial indicators
Amanda: how do increase the financial indicators of this company?
James:
The sales growth of the company can be increased by developing the power of the machine for faster production (Cruickshank, 2022). That can increase the financial indicators of the company.
Nancy: We need to calculate our Current Ratio, Quick Ratio, and Debt to Equity Ratio to manage the growth of the company.
Sarah: We should also analyze the inventory turnover to know the stock selling rate for a year. This can be helpful to increase the stock price.
Productivity and performance targets for key result areas
Amanda: KPI
The productivity of the cleaning service can be increased by hiring effective facts in the company, we should increase staff salary every 6 months to manage the productivity of the business
James:
The performance target of the company has increased by 10% from the last year so, we need to increase our number of employees for better productivity.
Nancy: The productivity target can be increased by customer satisfaction as per our plan the company can satisfy their customers through this product planning and the quality of the product.
Sarah: We can ask the customers to collect their feedback to make our product more effective.
Appropriate business language and terminology
Amanda: I think we should follow the previous year’s balance sheet and the cash flow after producing the next product. We also need to analyze the business market for better performance development.
James: The equity of the company needs to increase to help to increase the capital price of the only that helps to increase the brand value and the share price can be increased.
Nancy:
In my view, I think that the company needs to improve its performance by analyzing its quarterly growth report.
Sarah: The growth report analysis will help us know the business risk.
Part B – Test performance measurement system
Do you want to use a harmful chemical-free floor, glass, and house cleaning home-based cleanser?
Yes, = 175
No = 25
Do you worry about your kid’s health, would you plan to change your normal floor cleaner with this new harmful chemical-free floor cleaner?
Yes = 100
Contradiction = 50
No 50
Would you like to change your glass cleaner spray with the new form-based cleaner?
Yes, = 120
No = 80
Does your glass cleaner contain lime fruit and the lime flavor?
Yes = 50
No = 150
Part A – Report system failures and variances to the business plan
Oz House Clean is a family business company, as per the scenario the company provides the service as well as it is a production company that produces cleaning chemicals, dust control, machinery, matting and safety gloves, garbage bins, and glass cleaning spray. The business plan that the company operates intends to offer better service to the consumers.
To expand sales, the company uses commercial cleaning customers. Companies utilize the market strategy with the help of social media (Muninger et al. 2019). Marketing campaigns also have been run by the respective authority to maximize the sales amount through various mediums such as the lifeless, digital medium, and the physical presence of the representative. Through social; media the company can gather feedback according to the plan implementation.
The OZ cleaning company provides a residential house cleaning service. The purpose of measuring the performance of the company performance indicator has been considered in operation. The focus of the company is to maximize customer satisfaction by providing quality service rather than quantity (Ramlawati, 2018). The company also engages in the training of employees in organizations that are beneficial for the company. The critical issue that is faced by the company as it is a family-based startup company application of “modest fiscal policy” (Clift, 2019). These are the most applicable policies that companies will consider in the future.
DRAFTING THE MAIL
To James and Nancy (Directors of the oz Houses cleaning company)
Sub: Failures and variances to the business plan.
Respected sir/mam
As an operation manager of the company, observe some of the points regarding the business development plan. The factors that are observed in the report are the several strategies that are taken for companies’ growth. Market research and development-based plans have been applied here to measure the performance of the company. Development of the commercial service that enhances the market capacity of the company. Advertising processes and monitoring systems are also effective methods for managing the estimated business development plan.
Thanking you
Amanda
(Operation manager of Oz House cleaning company)
Part B – Role-play – Coach under-performing staff
Amanda: We have been implementing a development-based business plan for two months, hence we gathered some negative feedback and now the concerning subject is how can we give a positive response to the negative outcome.
James: We need to find a solution to respond to the negative feedback in an optimized way so that consumers feel more familiar with the company.
Nancy: providing them with the solution to the problems and recognizing the root of the problems can be an effective medium of response.
Sarah: What are the procedures that make the marketing assistants more familiar with their job responsibilities?
James: Marketing assistance is bound to provide the financial and statistical information through the budget. Managing a strong team with an effective communication medium can become a possible solution to overcome the barriers in operation.
Nancy: find the person who can gather knowledge in the ongoing process of planning and is also an effective resource for the organization.
Amanda: We need to focus on the hiring process to get the appropriate people according to the needs of the organization.
Part C – Evaluate performance reports against planned objectives
The company’s purpose of develop a business plan that can be effective and also cost-friendly. The organization will be focusing on observing the financial activity to finalize a plan of action that can make a sustainable business plan. In the beginning stage, all the sales activities are handled by the owners.
Customers based
The company also provides training to every employee that enhances the growth of the workers. The company provides cleaning and Hygienic service to their customers so that they can manage the cleanliness of the house.
Service offered
The company offers limited discounts to engage a large number of consumers and make them satisfied with its service (Mathur et al. 2019). The main objective of the company is to maximize the service and expand the number of consumers every month
Environmental impact
Another important fact that the company observed is the environmental factors. Companies take necessary action to ensure pollution reduction in operation.
Staff retention
Staff retention is a factor that is focused on by the company to make a sustainable presence in the business market.
The legislative compliance of Oz House cleaning
The OSHA stands for the Occupational Safety & Health Administration which enforces various legislation regarding the protection of the human body (Andeobu et al. 2022). Companies need to consider all the state and country regulations to conduct business operations within the territory (Alfredo and Nurcahyo, 2018). The regulations that need to be followed by the company are Environmental management ISO 14001, health and safety management OHSAS 18001, and quality management standard ISO 9001. Applicable of this regulation can make free movement of the company according to the state law and also it is beneficial for the society and environment.
Part D – Review and refine the performance indicator
Key performance indicators measure the performance of an organization. It is a service sector and utilizes full capacity to capitalize on the growth of the company. Staff are considered the major past for the improvement of the organization (Hassan et al. 2019). it is also applicable to ensure customer satisfaction by gathering the opinions of the consumers. Companies can also use the online mode for gathering customers’ opinions.
Implementing a new market strategy through monitoring the existing strategy that is beneficial for the company. It enhances sales and can gather more revenue. By implementing new strategies, organizations can also reduce environmental obstacles and provide a better scenario for the future.
Part E-Business plan outcome
Performance of key aspects and objectives of the business
Performance management also plays a big role to sustain in the business market, hence the company has some key performance aspects that boost the performance and growth of the company most of the time. The performance aspects are Manufacturing lower cost coupons
Eco-friendly cleaning products reflect the prices contracted with the 15 new commercial cleaning customers in the first year of the development plan (Faludi, 2020). The number of commercial customers needs to increase by 30%. Implementing a new marketing plan that enhances the sales of the company is also a performance aspect (Lestari et al. 2020). Advertising through local media for new employees depends on the number of commercial cleaning customers (Rosário and Raimundo, 2021). These are the key performance aspects that this company considers for improving the performance of the organization.
The company provides customer service through more service. The Objectives of the business are – Provision of benefits that surpass the anticipation of customers of the business. Expand the number of customers every month. Operate the benefits via the condition of outstanding positions that can provide us with better referrals and lead to the contact details on the company’s website.
Strengths and weakness of the business plan
Every business plan has some positive and negative impacts on the company. A business plan is implemented to strengthen the business activities (Shad et al. 2019). However, some obstacles occur at the time of implementing the business plan. Through the application of the proposed business plan, there are some strengths and weaknesses that have been observed here.
Strength of the business plan
- The plan provides the capability to build a strong and infectious leader.
- This plan enables an effective design of training programs for the employees to enhance the growth of the company (Ławińska et al. 2022).
weakness of the business plan
- Increase the time for the growth of the company application of the proposed plan.
- The cons of the plan are too difficult to establish business equity and brand loyalty.
Reference list
Alfredo, E.I. and Nurcahyo, R., 2018, March. The impact of ISO 9001, ISO 14001, and OHSAS 18001 certification on manufacturing industry operational performance. In Proceedings of the International Conference on Industrial Engineering and Operations Management Bandung (pp. 6-8)
Andeobu, L., Wibowo, S. and Grandhi, S., 2022. Medical Waste from COVID-19 Pandemic—A Systematic Review of Management and Environmental Impacts in Australia. International Journal of Environmental Research and Public Health, 19(3), p.1381.
Australia, U., 2019. Career-ready graduates. Deakin, ACT: Universities Australia.
Bhatta, K., Ohe, Y. and Ciani, A., 2020. Which human resources are important for turning agritourism potential into reality? SWOT analysis in rural Nepal. Agriculture, 10(6), p.197.
Bujan, I., 2020. Family Business in Tourism Characteristics—The Owner’s Perspective. Ekonomski pregled, 71(1), pp.3-32.
Çalış, S. and Büyükakıncı, B.Y., 2019. Occupational health and safety management systems applications and a system planning model. Procedia Computer Science, 158, pp.1058-1066.
Carrillo-Labella, R., Fort, F. and Parras-Rosa, M., 2020. Motives, barriers, and expected benefits of ISO 14001 in the agri-food sector. Sustainability, 12(5), p.1724.
Chen, X., Chen, G.Q., Wang, Q., Xu, T. and Kentish, S.E., 2020. Transforming salty whey into cleaning chemicals using electrodialysis with bipolar membranes. Desalination, 492, p.114598.
Clift, B., 2019. Contingent Keynesianism: the IMF’s model answer to the post-crash fiscal policy efficacy question in advanced economies. Review of international political economy, 26(6), pp.1211-1237.
Cruickshank, K., 2022. Creating pathways for internationally educated teachers into the teaching profession: Practices, policies, and problems in the Australian context. European Educational Research Journal, 21(2), pp.230-246.
Demaeght, A., Miclau, C., Hartmann, J., Markwardt, J. and Korn, O., 2022, June. Multimodal Emotion Analysis of Robotic Assistance in Elderly Care. In Proceedings of the 15th International Conference on PErvasive Technologies Related to Assistive Environments (pp. 230-236).
English, J., 2020. How to organize & operate a small business in Australia. Routledge.
Faludi, T., 2020. Characteristics Of The Green Supply Chain Coordination: Theoretical Contribution To Use The Wholesale Pricing Contract In The Green Supply Chain. Oradea Journal of Business and Economics, 5(special), pp.135-143.
Flood, M., Fennessy, L., Lockrey, S., Avendano, A., Glover, J., Kandare, E. and Bhat, T., 2020. Glass Fines: A review of cleaning and up-cycling possibilities. Journal of Cleaner Production, 267, p.121875.
Greenland, S., Saleem, M., Misra, R. and Bhatia, B., 2021. Measuring COVID-19’s impact on international HE students and intervention satisfaction: Implications for marketing theory and practice. Journal of Marketing for Higher Education, pp.1-28.
Grimshaw, D., Cartwright, J., Keizer, A. and Rubery, J., 2019. Market exposure and the labor process: The contradictory dynamics in managing subcontracted services work. Work, Employment and Society, 33(1), pp.76-95.
Hassan, M., Jambulingam, M., Alam, M.N. and Islam, S., 2019. Redesigning the retention strategy against the emerging turnover of Generation Y: Revisiting the long-standing problems from 20Th to 21St century. International Journal of Entrepreneurship, 23(2), pp.1-16.
Jelonek, D., Tien, N.H., Dao, M.T.H. and Minh, D.T., 2022. Comparative analysis of the business strategy of Vietnamese real estate developers: the use of Hoffer matrix.“. International journal of multidisciplinary research and growth evaluation, 3(1), pp.197-204.
Ławińska, O., Korombel, A. and Zajemska, M., 2022. Pyrolysis-Based Municipal Solid Waste Management in Poland—SWOT Analysis. Energies, 15(2), p.510.
Lestari, S.D., LEON, F.M., Widyastuti, S., BRABO, N.A. and Putra, A.H.P.K., 2020. Antecedents and consequences of innovation and business strategy on performance and competitive advantage of SMEs. The Journal of Asian Finance, Economics and Business, 7(6), pp.365-378.
Macartney, K., Quinn, H.E., Pillsbury, A.J., Koirala, A., Deng, L., Winkler, N., Katelaris, A.L., O’Sullivan, M.V., Dalton, C., Wood, N. and Brogan, D., 2020. Transmission of SARS-CoV-2 in Australian educational settings: a prospective cohort study. The Lancet Child & Adolescent Health, 4(11), pp.807-816.
Mathur, A., Acar, G., Friedman, M.J., Lucherini, E., Mayer, J., Chetty, M. and Narayanan, A., 2019. Dark patterns at scale: Findings from a crawl of 11K shopping websites. Proceedings of the ACM on Human-Computer Interaction, 3(CSCW), pp.1-32.
Muninger, M.I., Hammedi, W. and Mahr, D., 2019. The value of social media for innovation: A capability perspective. Journal of Business Research, 95, pp.116-127.
Nicholson, G.J., 2018. Succession planning management (SPM): A case study of Vietnamese family-owned business in Australia (Doctoral dissertation, Victoria University).
Njaramba, J., Chigeza, P. and Whitehouse, H., 2018. Barriers and challenges experienced by migrant African women entrepreneurs in North Queensland, Australia. Entrepreneurship and Sustainability Issues, 5(4), pp.1054-1068.
Obst, K.L., Oxlad, M., Due, C. and Middleton, P., 2021. Factors contributing to men’s grief following pregnancy loss and neonatal death: further development of an emerging model in an Australian sample. BMC Pregnancy and Childbirth, 21(1), pp.1-16
Oz Cleaning Supplies.com.au, 2022. “Melbourne’s Largest Selection Of Commercial Cleaning Supplies”[Available from:https://www.ozcleaningsupplies.com.au/cleaning-products/] [available on 15-7-2022]
Ozclean.com.au, 2021. “Productsozclean” [Available from:https://ozclean.com.au/] [avilable on: 15-7-2022]
Pan, S.Y., Gao, M., Shah, K.J., Zheng, J., Pei, S.L. and Chiang, P.C., 2019. Establishment of enhanced geothermal energy utilization plans: Barriers and strategies. Renewable energy, 132, pp.19-32.
Ramlawati, R., 2018. Total Quality Management is the Key of the Company to Gain the Competitiveness, Performance Achievement, and Consumer Satisfaction. International Review of Management and Marketing, 8(4), pp.60-69.
Rawling, M., Kaine, S., Josserand, E. and Boersma, M., 2021. Multi-stakeholder frameworks for rectification of Non-compliance in cleaning supply chains: The case of the cleaning accountability framework. Federal Law Review, 49(3), pp.438-464.
Rosário, A. and Raimundo, R., 2021. Consumer Marketing Strategy and E-Commerce in the Last Decade: A Literature Review. Journal of Theoretical and Applied Electronic Commerce Research, 16(7), pp.3003-3024.
Sarmiento, C.V. and El Hanandeh, A., 2018. Customers’ perceptions and expectations of environmentally sustainable restaurant and the development of green index: The case of the Gold Coast, Australia. Sustainable Production and Consumption, 15, pp.16-24.
Shad, M.K., Lai, F.W., Fatt, C.L., Klemeš, J.J. and Bokhari, A., 2019. Integrating sustainability reporting into enterprise risk management and its relationship with business performance: A conceptual framework. Journal of Cleaner Production, 208, pp.415-425.
Siripipatthanakul, S. and Bhandar, M., 2021. A Qualitative Research Factors Affecting Patient Satisfaction and Loyalty: A Case Study of Smile Family Dental Clinic. International of Trend in Scientific Research and Development, 5 (5), pp.877-896.
Uzun, M., Gurcanli, G.E. and Bilir, S., 2018, November. Change in occupational health and safety management system: ISO 45001: 2018. In 5th International Project Management and Construction Conference (IPCMC 2018). North Cyprus: Cyprus International University.
